User I.T. Support
First Line End User Support
User or general IT support is probably the area that effects most businesses on a day to day basis. In the support industry we call this first-line support.
It is the kind of reactive support that keeps your business running. Our experienced support staff are able to provide one to one user support either by telephone, email or by using the very latest in remote support technology.
"Using the very latest support technology we can respond to any issue in seconds"
At Lantech Networks Solutions we use the Citrix GoToAssist remote support tool. This enables us to shadow what your users are doing and interact with their systems directly. This interaction is completely secure and is initiated by the user submitting a support request and giving our engineers permission to connect to the users machine.
Most user support issues can be dealt with in this way and are resolved in a matter of minutes.
This support product is perfectly complimented by our Server Support and Network support offerings. By fully outsourcing your IT support services you can save your business thousands, if not tens of thousands of pounds a year.
To find out how Lantech can help your business thrive during these difficult times ...
Call Us Now 0844 826 0504